FAQs

How can I contact Sama Scarfs?
You can email us at support@samascrafs.com.au where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?
No

Where do you ship from?
ACT, Australia

Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When can I expect my order to be processed?
We strive to dispatch your items within 1 to 2 business days. Please note that during holidays and sale seasons, additional time may be required.

How long can I expect to wait for my order to arrive?
Our delivery times typically range from 2 to 8 days, with same-day delivery available in Canberra excluding weekends.

What if I don't receive my order?
If you don't receive your order within 2 weeks after shipping, you are eligible for a full refund.

How do I return an item?
Please contact us at support@samascarfs.com.au

What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.